Returns

Helpcenter - Frequently asked Questions

Here you will find answers to questions that are asked frequently. If you do not find what you are looking for, just contact us.

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How do I return an item?

Please use the sample cancellation form available on our website and send it along with the product. Please note that products must be returned intact. If the product is not returned intact, the amount of compensation may be reduced.

Will I incur costs if I return a product?

Cone is not responsible for the costs incurred for the return of the product under the right of withdrawal, being the responsibility of the customer.